Terms and Conditions

Last Updated: November 4, 2025

Welcome to ClickTapSign. By accessing and using our website and purchasing our products, you agree to be bound by these Terms and Conditions.

1. General Terms

1.1 Agreement to Terms

By accessing our website at clicktapsign.myshopify.com and placing an order, you agree to these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

1.2 Eligibility

You must be at least 18 years old to purchase from ClickTapSign. By placing an order, you confirm that you meet this age requirement.

1.3 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our website after changes constitutes acceptance of the modified terms.

2. Products and Services

2.1 Product Descriptions

We make every effort to display our NFC Review Signs and related products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are completely accurate, current, or error-free.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without prior notice.

2.3 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time of order placement.

2.4 Product Specifications

• NFC Review Signs are A6 size (105mm x 148mm)

• Compatible with NFC-enabled smartphones (iPhone iOS 11+ and Android devices)

• Waterproof and weather-resistant design

• Customizable with customer-provided information

3. Orders and Payment

3.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline any order for any reason. Order confirmation does not guarantee acceptance.

3.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment must be received in full before order dispatch.

3.3 Payment Security

All payment transactions are processed securely through Shopify Payments and comply with PCI-DSS requirements.

3.4 Order Errors

If you discover an error in your order after placement, contact us immediately at your provided contact email. We will make reasonable efforts to accommodate changes before dispatch.

4. Shipping and Delivery

4.1 Shipping Costs

Shipping costs are calculated at checkout based on your location and order value. Free shipping may be offered on qualifying orders as displayed on our website.

4.2 Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email when your order ships.

4.3 Delivery Times

UK delivery typically takes 2-5 business days from dispatch. International delivery times vary by location. Delivery times are estimates and not guaranteed.

4.4 Shipping Address

You are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery due to incorrect addresses.

4.5 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

5. Returns and Refunds

5.1 14-Day Money Back Guarantee

We offer a 14-day money back guarantee from the date of delivery. If you are not satisfied with your purchase, you may return it for a full refund.

5.2 Return Conditions

To be eligible for a return:

• Products must be in original, unused condition

• Original packaging must be intact

• You must contact us within 14 days of delivery

• Products must be returned within 7 days of return authorization

5.3 Return Process

To initiate a return:

1. Contact us with your order number and reason for return

2. Await return authorization and instructions

3. Ship the product back using tracked delivery

4. Refund will be processed within 5-7 business days of receiving returned item

5.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or we made an error.

5.5 Refund Method

Refunds will be issued to the original payment method used for purchase.

5.6 Non-Returnable Items

Customized or personalized NFC signs cannot be returned unless defective.

6. Product Warranty

6.1 Warranty Coverage

We warrant that our NFC Review Signs will be free from defects in materials and workmanship under normal use for a period of 12 months from delivery date.

6.2 Warranty Claims

To make a warranty claim, contact us with proof of purchase and description of the defect. We will repair, replace, or refund defective products at our discretion.

6.3 Warranty Exclusions

This warranty does not cover:

• Normal wear and tear

• Damage from misuse, abuse, or accidents

• Damage from improper installation

• Unauthorized modifications or repairs

• Damage from extreme weather conditions beyond product specifications

7. Intellectual Property

7.1 Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of ClickTapSign and protected by copyright and trademark laws.

7.2 Limited License

You are granted a limited, non-exclusive license to access and use our website for personal, non-commercial purposes only.

7.3 Restrictions

You may not:

• Reproduce, distribute, or modify our content without written permission

• Use our trademarks or branding without authorization

• Reverse engineer or copy our products or designs

8. User Responsibilities

8.1 Proper Use

You agree to use our NFC Review Signs in compliance with all applicable laws and regulations, including data protection and privacy laws.

8.2 Customer Data

You are responsible for ensuring you have proper consent to collect customer data through review requests and comply with GDPR and other applicable privacy regulations.

8.3 Prohibited Uses

You may not use our products for:

• Illegal activities

• Harassment or spam

• Fraudulent review solicitation

• Any purpose that violates platform terms of service (Google, etc.)

9. Limitation of Liability

9.1 Disclaimer

Our products are provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability or fitness for a particular purpose.

9.2 Liability Cap

To the maximum extent permitted by law, our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product.

9.3 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.

9.4 Results Not Guaranteed

While our products are designed to help increase review generation, we do not guarantee specific results or review quantities.

10. Indemnification

You agree to indemnify and hold harmless ClickTapSign, its owners, employees, and agents from any claims, damages, losses, or expenses arising from your use of our products or violation of these Terms.

11. Privacy and Data Protection

11.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11.2 GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and UK data protection laws. You have rights regarding your personal data as outlined in our Privacy Policy.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us to seek informal resolution of any disputes.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ClickTapSign.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

13.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or supplier failures.

14. Contact Information

For questions about these Terms and Conditions, please contact us:

ClickTapSignEmail: info@clickdigitalsofetware.co.ukWebsite: clicktapsign.myshopify.com

15. Acknowledgment

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.